Terms of Service

Who this is between

These terms are between you and VinRaven, an online business based in Newfoundland and Labrador, Canada. Using the site, the chat widget, or the dashboard means you accept them.

What we provide

• VinRaven Studio. A one-time website build, quoted before work starts. Scope, revisions, and timeline are set out in your quote, which takes precedence over this page where the two differ.
• VinRaven. The AI front desk product on a recurring plan: website chat, lead capture, ticketing, and booking, depending on the plan you are on.

Billing

Subscription plans are billed in advance through Stripe on a recurring basis until cancelled. Build work is invoiced against the schedule in your quote. Prices are in Canadian dollars. Taxes are added where they apply.

Refunds

Request a refund by emailing hello@vinraven.ca within 14 calendar days of your first payment. For a new subscription, this covers the initial subscription payment and any activation fee. The window does not restart on renewal. After those 14 days, subscription payments are not refundable except where required by law.

Website builds involve work reserved and completed for your business. Within the first 14 days, we refund the unused portion of your payment after deducting work already completed and non-refundable third-party expenses you approved. The website cancellation settlement below also applies when a build is cancelled after the first 14 days.

Cancelling

Send cancellation notice to hello@vinraven.ca. For subscriptions, notice must reach us before the next renewal to prevent that charge. There is no additional notice period or cancellation fee. Access continues until the end of the paid period, or ends when a refund is issued under the 14-day policy.

For a website build, we stop new work when we receive your written cancellation. You remain responsible for work completed up to that point and non-refundable third-party expenses you approved. We calculate completed work using the rates or milestones in your agreed quote and provide an itemised statement. Charges cannot exceed the agreed project price plus any extra work or expenses you authorised.

We apply payments already received to that balance and refund any unused amount. If the completed work exceeds what you have paid, the remaining balance is due under your quote. Once that balance is settled, we hand over the completed work you have paid for. We do not charge for work that has not been performed or add a separate cancellation penalty.

These policies do not limit any refund or cancellation rights you have under applicable law.

Who owns what

You own your content: your text, images, logo, customer data, and anything you supply. On a completed and fully paid build, you own the finished site.

We keep ownership of the underlying VinRaven platform, its code, and anything reusable we built before or outside your project. Unless you ask us not to, we may show your project as portfolio work.

What the AI assistant is and is not

The assistant answers from the information a business gives it. It is not a person, and it can be wrong. It does not give medical, legal, or financial advice, and it is not an emergency service. For anything urgent, call the business directly.

If you run a business on VinRaven, you are responsible for what you put in its knowledge base and for the accuracy of what it tells your customers.

Acceptable use

• Do not use the service to break the law, or to send spam.
• Do not attempt to break, overload, or reverse engineer the platform.
• Do not upload content you do not have the right to use.
• Do not use it to collect personal information under false pretenses.

Uptime and liability

We work to keep the service running and available, but we do not promise uninterrupted service, and we are not liable for indirect or consequential losses such as lost business or lost profit. Our total liability is limited to what you paid us in the previous twelve months.

Nothing here limits liability that cannot be limited by law.

Ending it

Either side can end the agreement. We may suspend an account for non-payment or for a breach of acceptable use. Arrange an export of any customer records you need when closing your account. Those records are retained for 30 calendar days after account closure and then deleted, subject to the exceptions in the privacy policy.

Governing law

These terms are governed by the law of Newfoundland and Labrador, Canada, and the courts there have jurisdiction.

Changes

We may update these terms. If a change materially affects you, we will tell account holders by email before it takes effect.