Do I need to install anything on my site?

Nope. I install and set up everything for you. You just log in when you want to check leads or reply to a ticket.

What is the difference between a lead and a ticket?

A lead is a contact form submission you can track and follow up on. A ticket is a support or enquiry thread. Visitors can submit a ticket from the chat with their contact details and conversation attached. You reply in the dashboard and the customer receives an email.

What do I actually use day to day?

Your customers use your website. You use the VinRaven dashboard. That is where conversations, leads, and ticket threads show up. I take care of the knowledge base, the chat, and the upkeep.

What if VinRaven does not know the answer?

The chat is instructed to use your business information and direct questions it cannot answer to your team. AI can still make mistakes. Visitors can choose Talk to the team and submit a request with the conversation attached for you to review.

How do customers book appointments?

When online booking is enabled, they open Book in the widget. A separate form takes them through choosing a service, date and available time, then entering their contact details and confirming. The appointment is saved to your dashboard. A chat message alone does not confirm a booking. Notifications are included with every plan; booking confirmations and reminders need booking and email delivery configured.

Are notifications included in every plan?

Yes, including VinRaven Lite. You get alerts for new tickets, plus notifications for leads and bookings when those features are enabled. Email delivery is configured during setup.

Does it sync with my calendar?

Google and Outlook connections are available on the Digital Front Door plan and need to be connected during setup. VinRaven can send bookings to the connected calendar and check its busy times. There is also an ICS subscription feed. Calendar updates depend on the connection working; this is not a guarantee against every scheduling conflict.

Can I reply from my phone?

Yep. Open the dashboard on your phone to read threads and fire back replies, same as you would on a laptop.

How long does setup take?

Most businesses are live within a few days. You send me your details and sign off on the wording, I handle the technical side and send your login when it is ready.

Is this something I have to build myself?

Not at all. You are not wiring up integrations or babysitting a widget. I set it all up and keep your info current based on your plan.

Is my customer data private?

Dashboard access is scoped to your account. VinRaven uses service providers to process and store information, including AI responses and email delivery. The privacy policy explains what is collected, who processes it, and how to request deletion.

Can I cancel or pause?

Anytime. Month to month, no long contract. Cancel or pause whenever you need to.

Your website’s
front desk.Set up for you.

Answer everyday questions. Collect enquiries. Keep customer follow-up in one place, while you get on with the work.

I set up VinRaven’s AI chat on your website, using your business details. When a visitor needs you, they can send a request with the conversation attached.

Try the live demo Get a demo for my business

Setup handled for youPlans from $179/moMonth to month

On your websiteExample conversation

Visitor

Can I get a quote for my project?

VinRaven

The team can help with a quote. Choose “Talk to the team” and leave your details so they can follow up by email.

The visitor submits their request

In your ticket inbox

Quote request

Contact details and the conversation, together.

Needs reply

Illustrated workflow. You reply from your dashboard; the customer receives an email.

Fictional business · live demo

Harbour Heat

Heating, heat pumps, and plumbing across the Avalon.

Live

Full site, chat, and staff dashboard. Tap to open.

What you will walk through

Chat on the site

Ask about hours or services. The AI chat uses the sample business information configured for this demo.

Escalate when needed

Choose Talk to the team to open the request form. A ticket is created after a visitor submits their details and message.

See the staff side

Scroll down to the dashboard illustration to explore sample tickets, leads, and threads.

Open Harbour Heat demo Jump to staff dashboard

Try it on a sample business site

Harbour Heat & Plumbing is a fictional business built to demonstrate the website and chat. Explore its service pages and sample staff dashboard to see how the pieces fit together.

Open Harbour Heat demo Jump to staff dashboard

Chat on the site

Ask about hours or services. The AI chat uses the sample business information configured for this demo.

Escalate when needed

Choose Talk to the team to open the request form. A ticket is created after a visitor submits their details and message.

See the staff side

Scroll down to the dashboard illustration to explore sample tickets, leads, and threads.

vinraven.ca/demo/hvac

Pre-winter inspectionsInspection slots fill fast after the first cold forecast. Book before the first sustained freeze.

Harbour Heat

& Plumbing

ServicesService areaRequest service

W.O. 001

Heat back on.Leaks handled.No runaround.

BusinessFictional demo

ExploreChat & enquiries

Seven pages, live chat, and the staff dashboard behind it.

Tired of answering the same questions?

Let your website field the repeat stuff so you can keep your head down on the work.

Catch after-hours chats
Visitors can ask questions or leave a request after you close. Conversations, submitted leads, and tickets are available in your dashboard for follow-up.
Stop repeating yourself
Give the chat your hours, service area, and the pricing details you want to share. It uses that information to help with everyday questions.
Tickets that have context
Requests submitted through the chat include the conversation. You can see what the visitor asked before you reply.
Let visitors check available times
With online booking enabled, visitors can use the booking form in your widget outside office hours. They choose from available times and confirm their own appointment.
What it does not do: answer your phone, or stand in for a licensed tech. It is text on your website. Complicated jobs still need your judgment. Visitors can leave a request for your team to follow up on.

Everything in one place

Your customers stay on your website. You stay in VinRaven, where every conversation, lead, booking, and ticket lives in one tidy place.

Dashboard illustration

Do you take on oil to heat pump conversions?

The shop can help with that. Choose “Talk to the team” and send your details so they can follow up by email.

I handle setup

You do not paste code or build a thing. Send me your business details, I load them in, put the chat on your site, and hand you the keys when it is ready.

Conversations
Leads inbox
Appointment booking
Ticket threads

A booking form.
Right in your widget.

When online booking is enabled, visitors can choose a service, check available times, and confirm an appointment without leaving your website.

The chat can point them to Book. The visitor completes the booking form and confirms the appointment themselves.

Set up around your business

We configure your services and hours during setup. Notifications are included with every plan. Booking confirmations and reminders need booking and email delivery configured. Google or Outlook calendar connections depend on your plan and setup.

Compare what’s included

Choose a service
The visitor opens Book in the widget and selects an enabled service.
Choose a date
They pick a day and check availability.
Select an available time
Times are based on your configured hours, service duration, and recorded bookings.
Enter details and confirm
They provide their contact details and confirm. The appointment is then saved to your dashboard.

Three steps. I do most of the work.

Swipe through the steps

Send your info

Email me your hours, services, pricing, appointment types, and the questions you answer ten times a day. That becomes the brain behind your front desk.

I install it

I drop it onto your website for you. No code, no plugins, nothing for you to wire up.

You sign in

Send your info

Email me your hours, services, pricing, appointment types, and the questions you answer ten times a day. That becomes the brain behind your front desk.

I install it

I drop it onto your website for you. No code, no plugins, nothing for you to wire up.

You sign in

Your front desk. Fully managed.

Every package is white-glove: personal setup, website installation, and ongoing care. Choose the tools your business needs.

$199 one-time activation, waived on annual plans. No long contracts.

Digital Receptionist

$179/mo

For when you just need the website covered while you are out on the job.

Knowledge base setup
24/7 chat on your website
Self-serve appointment booking
Ticket inbox and replies in your dashboard
Alerts when a new ticket comes in
Booking confirmations and reminders when enabled
Admin dashboard

Get a demo

Lead Generator

Lead capture

$249/mo

For shops with a steady stream of calls and form fills you cannot afford to miss.

Everything in Receptionist
Lead forms and inbox
Monthly KB updates

Get a demo

Digital Front Door

$349/mo

Built for clinics and busy service businesses that book all day long.

Everything in Generator
Google or Outlook calendar connection
Lead status and notes
Ticket and response stats
Check-in every two weeks

Get a demo

Regional Partner

$499+/mo

Multiple locations or a franchise that needs one tidy front desk.

Multi-location help and booking
Custom widget branding
Dedicated support contact
Onboarding plan for your team

Get a demo

Need the website built too?

Studio is my done-for-you website shop. I draft every word, build the site by hand, and can wire in the VinRaven front-desk so the site answers and books while you are on the job.

Sites from $450, full builds from $1,000, quoted in writing before anything starts
Optional Build + front-desk package with chat on day one
Example demos for IT, medical, and trades

Visit VinRaven Studio

Separate from the monthly plans · Corner Brook, NL

Run out of Corner Brook, working with businesses all over Atlantic Canada.

Common questions

Ask in the chat, or open the list if you prefer to read.

Try the chat first

Hit the purple button in the corner and ask about pricing, setup, or how tickets work. It is the same front desk your customers would use.

Let’s put it to work for your business.

Tell me what you do and the questions your customers ask. I’ll show you how VinRaven could fit your website and your day.

Prefer email?
hello@vinraven.ca

Your website’s front desk.Set up for you.

Try it on a sample business site

Tired of answering the same questions?

Catch after-hours chats

Stop repeating yourself

Tickets that have context

Let visitors check available times

Everything in one place

I handle setup

A booking form.Right in your widget.

Choose a service

Choose a date

Select an available time

Enter details and confirm

Three steps. I do most of the work.

Send your info

I install it

You sign in

Send your info

I install it

You sign in

Your front desk. Fully managed.

Digital Receptionist

Lead Generator

Digital Front Door

Regional Partner

Need the website built too?

Common questions

Let’s put it to work for your business.

Your website’s
front desk.Set up for you.

A booking form.
Right in your widget.