W.O. 050Request service
Tell us what changed.
Your community, the system type, and a plain description of what it is doing now. Photos of error codes, ice buildup, or leaks help more than you would think.
Mark it clearly if the indoor temperature is dropping. No-heat is triaged ahead of everything else.
Reach us
- Phone
- 709-555-0142
- Hours
- Mon–Fri, 8:00am to 6:00pm
Sat, 9:00am to 4:00pm
Sun, closed - After hours
- The shop line goes to ticket capture after 6pm weekdays and after 4pm Saturday. Overnight tickets are reviewed at 8am with no-heat first.
- Emergencies
- Carbon monoxide, a gas smell, or major flooding go to 911 first. Then open a ticket.
Service request
W.O. 051Terms, plainly
How we handle the paperwork.
Quotes and approvals
After diagnosis we quote parts and labour before proceeding on anything beyond the service call fee. If you decline a repair, you pay the diagnostic or service call rate. We do not start equipment swaps without approval on the ticket.
Warranty
90 days labour on standard repairs unless the invoice says otherwise. Parts carry manufacturer warranty. New equipment we supply and install carries 1 year labour. Reference the original invoice number on a callback.
Payment
E-transfer, Visa, Mastercard, and debit in the field. Invoices include HST. Due on completion for standard service unless you are on a pre-approved commercial account. Receipts go out same day when there is an email on the ticket.
After hours
The shop line goes to ticket capture after 6pm weekdays and after 4pm Saturday. Use the chat and tap Contact Support. Overnight tickets are reviewed at 8am with no-heat first. Life-safety emergencies, meaning CO, gas smell, or major flooding, should go to 911 first.
Cancellations
Reply on your ticket or call before the crew is dispatched. Same-day cancellations after dispatch may carry a trip fee. Weather delays are rebooked in order of urgency, and no-heat stays at the front.
Rentals and property managers
Open a ticket with tenant contact details and lockbox codes in the notes. Invoices go to the billing contact on file. No heat in a rental unit is still triaged as urgent during business hours.
Licensing and permits
We carry standard commercial liability insurance and the trade credentials required for the work we perform. Permits for gas and major alterations are pulled when code requires it, and that cost is listed on the quote.